Module 2 Vocabulary Bank

Key Words from the Module:

• Polite

• Greeting

• Introduction

• Small talk

• Etiquette

Extra Vocabulary:

• Courtesy = polite behavior.

• Professional tone = respectful way of speaking/writing.

• Rapport = friendly relationship.

• Clarification = making something clear.

• Formality = the level of politeness and structure.

Example Sentences:

• “She always speaks with great courtesy to her clients.”

• “A professional tone is important in business emails.”

• “Building good rapport helps in negotiations.”

• “Can I ask for some clarification on your last point?”

• “Different cultures have different levels of formality.”